Frequently Asked Questions
Everything you need to know about shopping with Kiyowo Retail.
What shipping methods do you offer and how long does it take?
We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Tracking information is provided for all orders.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition and packaging. Simply visit our returns portal to start the process.
Are the products on Kiyowo Retail authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and reputable brands.
Which payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order after it has been shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to most major countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.