Returns & Exchanges

At Kiyowo Retail, we want you to love your purchase; if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original, unused condition with all tags and packaging intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging and include the printed return authorization slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or ship your exchange item within 5-7 business days.